Refund policy

Exchange & Return Policy

At PitStop Studio, we want you to love what you wear. If you’d like to exchange your product for a different size, we’ve made the process simple and transparent.

Size Exchanges

• If you ordered the wrong size, we’re happy to arrange an exchange.
• A flat fee of ₹300 will be charged to cover both pickup of the original product and delivery of the new size.
• The item must be unused, unwashed, and in its original packaging with tags intact.
• Important: Before any exchange is approved, customers are required to fill out our Quality Check (QC) Form. Only after the form is reviewed and approved by the PitStop Studio team will the exchange be processed.
• Timeline: All exchange requests must be raised within 7 days of product delivery. Requests beyond this window will not be eligible.

Our Responsibility vs. Customer Responsibility

• If it’s our mistake (wrong product/size sent, defective or damaged item) – we’ll cover all logistics costs.
• If it’s not our mistake (size change due to wrong selection at checkout, change of mind) – the ₹300 exchange fee will apply.

Refunds

• Currently, we do not offer refunds for size or preference-based returns.

How to Initiate an Exchange

• Fill out our QC Form (link will be provided by our team).
• Once approved by the PitStop Studio team, email us at pitstopstudio.in@gmail.com or DM us on Instagram with your order ID.
• Our team will confirm eligibility and share payment details for the ₹300 exchange fee.
• After payment is confirmed, we’ll arrange a doorstep pickup and ship out your replacement size.